Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@yoyoomall.com.
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
My order says delivered, but I can't find it.
Not to worry! This is a very common delivery issue and we are happyto help.
There are times that the tracking is marked as delivered, however itdoes not get dropped off until the following 1-3 business days.
There are times that the tracking is marked as delivered, however itdoes not get dropped off until the following 1-3 business days.
How long do I have to return an item？
Please return unwanted items within 30 days * from the date of delivery. The return window begins from the date of delivery to the date the item is postmarked for return. Transit delays will not impact this time frame.
I haven't received my return label yet, what should i do?
Once you’ve submitted your return request via our portal your return label will be immediately available for download.
An email will also be sent providing a link to view your return details. Locate this email and click the link to view your return success page. From this page you'll have the option to download your return label.
If you are still having difficulty obtaining your return label please contact us for assistance. We will be happy to help!
An email will also be sent providing a link to view your return details. Locate this email and click the link to view your return success page. From this page you'll have the option to download your return label.
If you are still having difficulty obtaining your return label please contact us for assistance. We will be happy to help!
When will I receive my order？
Once your order has shipped, a confirmation email providing your tracking number will be sent to the email address provided at the time the order was placed.
The delivery timeframe is dependent on the delivered method chosen at checkout.
It is not uncommon for a carrier to mark an order as delivered 2 - 3 days before it is actually delivered. Be sure to check with housemates and neighbors to see if they accepted the package on your behalf.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong address is provided, Petal & Pup is not responsible for lost or stolen packages.
DELAYS
Please note, transit delays due to; customs, public holidays, severe weather, and courier transit errors are not within our control. While we will do everything we can to assist with the resolution of this error, we are not responsible for lost or stolen packages or packages delayed in transit.
The delivery timeframe is dependent on the delivered method chosen at checkout.
It is not uncommon for a carrier to mark an order as delivered 2 - 3 days before it is actually delivered. Be sure to check with housemates and neighbors to see if they accepted the package on your behalf.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong address is provided, Petal & Pup is not responsible for lost or stolen packages.
DELAYS
Please note, transit delays due to; customs, public holidays, severe weather, and courier transit errors are not within our control. While we will do everything we can to assist with the resolution of this error, we are not responsible for lost or stolen packages or packages delayed in transit.
How do I track my order？
Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.
You may also use our Self Service Feature found under 'Manage your Orders' by selecting the 'Track' option and entering your the details where prompted.
You may also use our Self Service Feature found under 'Manage your Orders' by selecting the 'Track' option and entering your the details where prompted.
What if my order is delivered to the wrong address？
We are so sorry to hear that your order was delivered to the incorrect address!
Please submit your request using the 'Report an Issue' option which can be found under 'Manage your orders'
If you are unable to submit your request here, feel free to contact us for assistance info@yoyoomall.com.
Please submit your request using the 'Report an Issue' option which can be found under 'Manage your orders'
If you are unable to submit your request here, feel free to contact us for assistance info@yoyoomall.com.