Refund policy
Thank you for shopping at Yoyoomall. We want you to be completely satisfied with your purchase. Please read this policy carefully.
Return Window
We accept returns within 30 days of delivery for both defective and non-defective products.
Product Condition
Items must be returned in new only condition:
- Unworn, unused, and unwashed
- All original tags and labels still attached
- Free from stains, makeup, odors, or any signs of use
Non-Returnable Items
- Final Sale items
- Intimate apparel, swimwear, and underwear
- Personalized or custom items
- Gift cards
Returns and Exchanges
We accept returns for both defective and non-defective products. We also accept exchanges (subject to availability).
How to Return
- Email us at info@yoyoomall.com with your order number and reason for return.
- Pack the item securely with all original tags attached.
- Ship the return by mail.
Return method: By mail Return shipping label & cost: Customer responsibility (unless the item is defective or the error is on our side) Restocking fees: None
Refunds
Once we receive and inspect the returned item, approved refunds will be processed to the original payment method within 5 days. Original shipping fees are non-refundable except in cases of our error or defective products.
Defective Items
If your item arrives damaged or defective, please contact us as soon as possible with photos and your order number. We will provide a free return solution and full refund or replacement.
Contact Us
For any questions about returns or refunds, please email info@yoyoomall.com.
This policy may be updated from time to time. The version on our website at the time of purchase applies. Thank you for shopping with Yoyoomall!
- Choosing a selection results in a full page refresh.